Troubleshooting Album Photos: Loading, Replacing and Export Quality

Photos are not loading

Smart Photo Selection does not copy gallery photos into the album. It stores a reference to each photo and reads the original from the booking's gallery when it needs it. Most loading problems therefore come from the connection or from the gallery itself.

1. 1

   Retry the tile

   A tile that shows Image unavailable has a Retry button. If a whole list failed with Unable to load booking photos., click Retry under the message.

2. 2

   Check the connection

   The message The photo could not be downloaded. Either the connection failed or the photo storage does not allow this site to read images (CORS). usually means a network interruption. Reload the page once you are back online.

3. 3

   Check the booking gallery

   If you see “X” is no longer in the booking gallery., the photo was deleted from the booking. Before generating you may also see N photo(s) were deleted from the booking gallery. Replace them in the album before generating. Replace each one (see below).

4. 4

   Check the file type

   Uploads must be JPG, PNG or WebP; otherwise you see Choose image files (JPG, PNG or WebP). If an upload is already running, wait for it (Another upload is still running. Wait for it to finish.).

Storage and project errors

Replace or rearrange photos

Where you fix a photo depends on the stage of the album:

• In the AI selection step: each photo has Earlier, Later, Replace and Remove buttons. Use Add More Photos to bring in frames, then regenerate.
• In the automatic flow's mapping step: drag a photo onto another slot to swap the two, so nothing is placed twice. Re-map in order rebuilds the mapping from the shooting sequence.
• In the editor: select a photo and use Change Photo in the floating bar, the Properties panel or the right-click menu. Adjust Crop repositions it in the frame, and Remove Photo (keep slot) empties the frame without deleting it. An empty frame shows an Add Photo button.

There is no swap action inside the editor itself: to exchange two photos on a sheet, change each frame's photo in turn. More editing techniques are in how to edit an AI-generated album design.

The preview looks soft, the export looks sharp

Previews and the editor canvas use reduced-size images so the browser stays responsive with dozens of photos. Exports decode every original photo and render the sheet at its full size, for example 10,800 × 3,600 px for a 12 × 36 in sheet at 300 DPI. A slightly soft preview is normal. To judge real print sharpness, use Actual pixels (Ctrl+1) in the View menu and the resolution warnings.

Photos that would print below 200 ppi in their slot are flagged, and the Check before generating dialog lists them. The fix is either a sharper or larger original, or a smaller frame. Enlarging a frame or zooming a photo inside it lowers its effective ppi.

Generation or export failed

• Interrupted — the page was closed or reloaded while generating. Keep the tab open during generation and click Retry.
• A photo is placed in more than one slot. Fix the mapping first. Swap or replace the duplicate in the mapping step.
• The PSD of template "X" is missing from this device… The template was uploaded on another device; upload it again here.
• Fix the layout before exporting: Something crosses the centre fold. Open the sheet and move it onto one page; see keep faces off the centre fold.
• The sheet could not be rendered, so it was not saved. Temporary photos were kept. Usually a photo failed to load; retry it, then click Save Sheet again.