Cancellations & Refunds Policy
Rohit Chandora believes in helping customers as far as possible and follows a liberal cancellation policy. Please read the terms below to understand how cancellations, returns, and refunds work.
1) Cancellation Window
Cancellations will be considered only if the request is made within 3–5 days of placing the order.
However, a cancellation request may not be entertained if the order has already been communicated to the vendor/merchant and they have initiated the shipping process.
2) Items Not Eligible
We do not accept cancellation requests for perishable items (e.g., flowers, eatables, etc.).
However, a refund or replacement may be offered if the customer establishes that the quality of the product delivered was not good.
3) Damaged or Defective Products
If you receive a damaged or defective product, please report it to our Customer Service team within 3–5 days of receipt of the product.
Your request will be taken up once the merchant has checked and confirmed the issue at their end. We may ask for supporting photos/videos and the original packaging for inspection.
4) Not as Described / Not as Expected
If you feel the product received is not as shown on the site or not as per your expectations, notify our Customer Service within 3–5 days of receiving the product. After reviewing the complaint, the team will take an appropriate decision (replacement, partial refund, or rejection with reasons).
5) Manufacturer Warranty Items
For products covered by a manufacturer’s warranty, please contact the manufacturer/service center directly as per their policy and process.
6) Refund Timelines
Once a refund is approved by Rohit Chandora, it will be initiated within 3–5 days. Credit to the end customer’s account is subject to the payment gateway/bank processing timelines.
Refunds are typically made to the original mode of payment. Where this is not possible, we will contact you for an alternative mode.
7) Return Shipping & Condition
When a return is authorized, items must be returned in their original condition and packaging. Depending on the case, return shipping may be:
- Covered by us for verified damaged/defective cases, or
- Paid by the customer for discretionary/“not as expected” returns.
8) How to Reach Us
For cancellations, damage/defect reports, or refund queries, contact:
- Phone: +91 9828435867
- Email: [email protected]
We aim to resolve all complaints fairly and quickly. Thank you for choosing Rohit Chandora.